About the role
NRS Brakes is looking for a Customer Service Representative to provide routine support, service, and account management for our customers. You will be the first point of contact for order questions, working closely with external customers and internal teams to keep orders moving accurately and on time.
What you'll do
- Provide day-to-day support, service, and account management for NRS Brakes customers
- Enter and maintain accurate order data in our systems
- Clarify customer orders and resolve discrepancies before they become problems
- Respond to standard product, order, and delivery questions by phone and email
- Coordinate with sales, warehouse, and shipping teams to follow orders through to delivery
- Escalate non-standard issues to the right internal owner and follow up to resolution
What you bring
- Experience in a customer service, order desk, or account support role
- Clear, professional written and spoken communication
- Accurate data entry and comfort working across multiple systems
- An organized, follow-through working style so nothing falls through the cracks
- Automotive parts or aftermarket experience is an asset, not a requirement
What we offer
- Health and dental benefits for all employees
- Coverage for loss of income due to disability
- A generous pension plan with matching employer contributions
- Employee discount on NRS Brakes purchases
How to apply
Use the Apply button to send us your CV along with a short note about why this role fits you, or email recruiting@nucap.com directly.
Ready to apply?
Send your CV along with a short note about why this role fits you.
Or email your CV to
recruiting@nucap.com
